Privacy policy


Last Updated: August 11, 2025

This Privacy Policy describes how Noctivera("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site, or otherwise communicate with us regarding the Site (collectively, the "Services").

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, depending on how you interact with us. We use this information to communicate with you, provide or improve the Services, comply with applicable legal obligations, and protect our rights and the rights of our users.

What Personal Information We Collect

"Personal information" refers to information that identifies, relates to, or can be associated with you. The information we obtain depends on your interaction with our Services:

1. Information We Collect Directly From You:

  • Contact Details: Name, address, phone number, and email.

     

  • Order Information: Name, billing address, shipping address, payment confirmation, email, and phone number.

     

  • Account Information: Username, password, and security questions.

     

  • Customer Support Information: Any information included in your communications with us.

     

2. Information We Collect About Your Use (Usage Data):

We automatically collect information about your interaction with the Services using cookies and similar technologies.

  • Usage Data may include information about your device, browser, IP address, and how you access and use the Site.

3. Information We Obtain from Third Parties:

  • Service Providers: Partners who support the Site, such as Shopify.

  • Payment Processors: They collect payment information (e.g., credit or debit card) to process your payment and fulfill your orders.

How We Use Your Personal Information

  • Provision of Products and Services: To process payments, fulfill orders, arrange shipping, and manage your account.

  • Marketing and Advertising: To send promotional communications and display advertisements for products or services.

  • Security and Fraud Prevention: To detect, investigate, or take action against fraudulent or malicious activity.

  • Communication and Improvement: To provide customer support and improve our Services.

Cookies

We use Cookies to enhance and improve our Site and Services. Most browsers accept Cookies automatically by default, but you can choose to reject them through your browser settings. Please note that blocking Cookies may negatively affect your user experience. Our website also recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain uses or disclosures of your information.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With vendors or third parties performing services on our behalf (e.g., payment processing, shipping, data analysis).

  • With business and marketing partners to provide services and advertise to you.

  • When you request or consent to the disclosure.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction (merger, bankruptcy) or to comply with legal obligations (subpoenas).

Sale and Sharing of Information: During the past 12 months, we have "sold" and "shared" (as defined by applicable laws) categories of personal information (such as identifiers and commercial information) with business and marketing partners for advertising and marketing purposes.

Your Rights and Security

  • Third-Party Links: Our Site may provide links to platforms operated by third parties. We are not responsible for the privacy or security of those sites.

  • Children's Data: Our Services are not intended for children, and we do not knowingly collect personal information from children.

  • Security & Retention: No security measure is perfect. We retain your information based on the necessity to maintain your account, provide Services, or comply with legal obligations.

Your Rights

Depending on your place of residence, you may have the right to:

  • Access / Know: Request access to the personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Correct: Request that we correct inaccurate information.

  • Portability: Receive a copy of your personal information.

  • Restrict Processing: Ask us to stop or restrict processing.

  • Withdraw Consent: Withdraw consent where we rely on it to process your data.

  • Manage Communication: Opt out of promotional emails using the "unsubscribe" link.

To exercise these rights, please contact us at the email provided below. We will not discriminate against you for exercising these rights.

Contact & Complaints

If you have questions about our privacy practices, wish to exercise your rights, or have a complaint, please contact us:

Email: help@noctivera.us

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.