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Refund policy
Incomplete or Incorrect Addresses We cannot offer a refund for orders that could not be delivered if a complete address was not provided (including apartment or suite numbers, where applicable).
30-Day Policy We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.
How to Initiate a Refund To start the process, please contact us at help@noctivera.us
Refund Processing If your refund is approved, we will process it back to your original payment method. You do not need to send the product back to us.
Refund Value You will receive a full refund for the purchase price of your item. Please note that any shipping charges are non-refundable.
Damages and Issues Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as opened packages. Please reach out if you have questions or concerns regarding your specific item.
Exchanges We offer free exchanges with no handling fees. However, price differences will apply if you exchange for a product of higher value.
European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Finalizing the Refund Process We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at help@noctivera.us
Cancellations We do not cancel orders once they have been placed. Please ensure that you are placing the correct order before finalizing your purchase.